After-Sales Service

REALAIR BEAUTY

After-Sales Service Center

🛒 Amazon Customers | 🎵 TikTok Shop Customers

Welcome to Realair Beauty After-Sales Service. Whether you purchased from Amazon or TikTok Shop, we're here to help. Please complete the product registration form below to activate your warranty and receive priority support.

📋 Product Registration & Support Request

Please fill out the form below. Our team will respond within 24 hours.

📧 Email us directly: support@realairbeauty.com

🛡 Warranty Policy

12-Month Warranty on all Realair Beauty products
Covers manufacturing defects and hardware failures
Does not cover damage from misuse, water damage, or normal wear
Warranty starts from the date of purchase
Proof of purchase (order number) required for warranty claims

❓ Frequently Asked Questions

My hair dryer stopped working. What should I do?

First, check that the power cord is properly connected and the outlet is working. If the issue persists, please register your product above and contact our support team at support@realairbeauty.com with your order number and a description of the issue.

How do I claim my warranty?

Email us at support@realairbeauty.com with your order number, product model, and a description of the issue. We will respond within 24 hours with next steps.

My curling iron is not heating up properly. Is this covered?

Yes, heating issues due to manufacturing defects are covered under our 12-month warranty. Please contact us with your order number and we will arrange a replacement or repair.

Can I get a replacement for a lost accessory?

Replacement accessories may be available for purchase. Please contact us at support@realairbeauty.com with your product model and the accessory you need.

How long does it take to process a warranty claim?

We aim to respond to all warranty claims within 24 hours. Once approved, replacement products are typically shipped within 3-5 business days.